We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each service and product. If due to any reason, unavoidable circumstances, the order is not shipped by us then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to delivery of wrong product, defect in the product, partial product, etc the refund is processed. (Please note that our training programs are treated as services and not products, products include books or other physical materials that might be sold by Velliangiriyogis Pvt Ltd here after referred to as Yogasciences) The orders may be cancelled post shipment and delivery due to any of the following reasons: Established defect in the product which we are not able to either replace or repair. Correct product could not be delivered. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available. Customer refused to take the delivery Products damaged during transit and delivery not accepted. Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
The refund shall be processed only after the product is shipped back and received by Yogasciences. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible. The return courier awb/tracking number not intimated to Yogasciences customer support team at email@example.com is not eligible for refund The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount. Any charges levied as tax is not eligible for refund.
For our training programs, in case of cancellation of the purchase you have a right to claim until one day before program commencement. Cancellation charges will be 10% of the purchase amount upto three days before program commencement.50% of the purchase amount upto one day before program commencement. 100% of the purchase amount one day before program commencement. Before one day, refund would be possible only if we stop the program or if the program is no longer made available to you after complete payment of the fee.
Please connect with our customer care via email on firstname.lastname@example.org The customer care team will validate the request by checking the timelines, product type, terms, etc and shall take the request for refund or exchange Ensure to collect the return address from our official via email. In the case of product , Pack the product properly and label the product with the order number, return address and your address. Follow the instructions of customer care carefully for packaging and returning the product using courier services. Ensure that the awb / tracking number is shared with us via e-mail. The order shall be considered for refund only if the product is damaged.
For any products purchased from our site, you have a right to cancel and return it within 10 days from the date of purchase. For our training program, purchased from our site, you have a right to cancel until one day before the commencement of program. On cancellation of an order, you are entitled to receive refund based on pay mode as follows: * Note: Working Days are Monday to Friday excluding holidays In case of product, we will process the refund after receipt of the product by Yogasciences Refund Cheques will be issued in the billing name unless otherwise advised by customers. In case the Refund Cheque is lost by customer, the Cheque will be reissued in15 days on the receipt of affidavit. In case of incorrect name on the Refund Cheque, a new Cheque will be reissued in 15 days on the receipt of Original Cheque from the customer. If your refund doesn’t appear in your account, and the processing time for your payment method has passed, please contact us at email@example.com for further assistance.